Cancellation policy
Subscription & Cancellation Policy
In short: a Phoilex subscription is an automatic, recurring purchase. When you choose Subscribe & Save, your card is charged when you place your order and then charged again automatically on the schedule you choose (every month, every 2 months or every 3 months), and we ship a new order each time, until you cancel. You can cancel anytime online. There are no cancellation fees and no minimum number of orders.
1. What you agree to when you subscribe
- Subscribe & Save is an optional purchase option on select products. A one-time purchase is always available instead.
- By selecting Subscribe & Save and completing checkout, you authorize Phoilex to securely store your payment method and to charge it automatically on each renewal date until you cancel.
- Your first payment is taken at checkout. Each renewal is charged on the delivery frequency you selected, counted from your first order. For example, if you subscribe on March 5 with monthly delivery, you will be charged on or around April 5, May 5, June 5, and so on.
- Each renewal is charged at the subscription price shown at checkout, plus any applicable shipping and sales tax shown at checkout.
- Your subscription continues until you cancel it. There is no minimum commitment and no fee to cancel.
2. Your confirmation
After checkout you will receive an email confirming your order and your subscription, including the product, price and delivery frequency, with a link to manage or cancel your subscription. Please keep it for your records.
3. How to cancel (anytime)
- Online (fastest): go to phoilex.com/pages/manage-subscription (the Manage Subscription link is at the bottom of every page), enter the email you ordered with and we will send you a one-click login link. Click Cancel subscription. Cancellation takes effect immediately, and you do not need an account or a password.
- Email: write to hello@phoilex.com with your name and order number. We process email cancellation requests within one business day and confirm by email.
- Phone: call 888 322 2105.
To avoid your next charge, cancel before your next renewal date. Cancelling stops all future charges. It does not refund orders that have already been charged and shipped (see section 6).
4. Skip, pause or change your subscription
From the same Manage Subscription portal you can skip a delivery, pause, change your delivery frequency or next order date, and update your payment method or shipping address at any time. Your next renewal date is always shown there.
5. Price changes
If the price of your subscription changes, we will email you at least 7 days (and no more than 30 days) before the new price takes effect, with instructions on how to cancel if you do not want to continue.
6. Refunds on subscription orders
Subscription orders follow our Return & Refund Policy: unopened products with the seal intact can be returned within 7 days of delivery. Opened products cannot be returned. If you were charged for a renewal you did not want, contact us right away at hello@phoilex.com and we will do our best to stop the order before it ships.
7. Questions about a charge? Contact us first
If you do not recognize a charge, or something is wrong with your order, please contact us before contacting your bank. Email hello@phoilex.com or call 888 322 2105 and we will resolve it as quickly as possible. Charges appear on your card statement under the Phoilex name.
8. Where we ship
Subscriptions are available for delivery within the contiguous 48 United States. See our Shipping Policy for details.
Contact
Phoilex, 8200 Northwest 41st Street, Suite 200, Unit 259, Doral, FL 33166, United States
Email: hello@phoilex.com · Phone: 888 322 2105
Last updated: November 4, 2026