Refund policy
Phoilex Return Policy
At Phoilex, we take pride in creating clean, high-quality products you can trust. Because of the nature of our formulations and our commitment to hygiene, we follow a clear return policy to protect both our customers and our small-batch integrity.
What's Not Returnable?
Opened products are not eligible for return.
Products with broken or removed safety seals/stickers are considered opened and non-returnable.
Items not purchased directly from www.phoilex.com
Items without proof of purchase, including an order number or packing slip
Gift cards (final sale and non-refundable)
Returning Unopened Products
If your product is unopened and the seal is fully intact, you may request a return within 7 days of the delivery date by emailing hello@phoilex.com.
Approved returns must meet the following conditions:
The return must be requested within 7 days of delivery.
Product(s) must be shipped within 7 days of receiving return approval.
You must include proof of purchase (order number, packing slip, etc.) with your return.
Returned items must arrive unopened, undamaged, and sealed to be eligible for a refund.
If we receive the product opened, damaged, or after the allowed timeframe, a refund will not be issued.
Return shipping: once your return is approved, we will email you a prepaid return label.
Bundles and Sets
Bundles and sets must be returned in full to be eligible for a refund. Partial returns of bundled products are not accepted.
Promotional Items
If you received a promotional item (for example, a free gift), it must also be returned to receive a full refund. If it is not returned, its value will be deducted from your refund.
To start a return, please email hello@phoilex.com with your order number, the item(s) you would like to return, and the reason for your request. Our team will respond within 7–10 business days with next steps. Please allow 7–14 business days from the time your return is received for your refund to be processed.
Disclaimer
Results may vary from person to person and are not guaranteed.
All ingredients are listed on each product page; please review them carefully for allergies before use.
Liverty Dynamic Drops is a dietary supplement. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Information provided on this website is not intended to substitute for medical advice, diagnosis, or treatment.